Shipping & returns

SHIPPING

At the moment Kiida Beauty is only able to ship to Australia and New Zealand. Standard Shipping should take up to 5-7 business days and express should be about 2-3 Business days. We do not take responsibility for lost or damaged parcels once dispatched from us.

Gold Coast Customers

If you are based on the Gold Coast between Upper Coomera and Burleigh Heads, You may be eligible for free same day delivery! This is valid for orders over $30 and purchased before 1pm on a business day. If the order is made after 1pm or on a weekend or public holiday, your order will be delivered on the next business day.

RETURNS

Not happy with your order?

No worries! We have a 14 day return policy. This means that if you aren’t happy with your order, you will have 14 days (starting from the day your order arrived) to email us and organise an exchange or full refund.

Please note, faulty products must be in brand new condition and unused in their original packaging. Return shipping will be at buyer’s expense and original shipping cost will not be refunded. If any further questions feel free to contact us.